Our Privacy Mission Statement:
At ZUR GLUTEN FREE LTD, we value the trust our customers, suppliers and colleagues place in us by giving us their personal data. Data security is one of our highest priorities and the aim is to be as clear as possible about what we do with your personal data and why we do it.
Our Privacy Statement for ZUR GLUTEN FREE LTD websites
Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. ZUR GLUTEN FREE LTD is committed to the online privacy of all its users.
We run this site in order to promote products and services and, to be the link between our customers.
Notification of Changes to This Policy
Information We Collect.
Name, address and postcode – this information allows us to know where to send your order or to whom. We also use postcodes to quickly get your full address to save you typing it out, and in some cases to identify whether we can deliver or offer services in your area.
Age / date of birth - we may need to collect your age or date of birth in order to be able to sell you certain products, such as our limited edition alcohol products, and we may also use this to send you age or birthday related offers if you have agreed to receive marketing communications.
Email address - we send a confirmation of your orders via email as well as other service related communication. If you have agreed to receive marketing communications these may also be sent by email.
Telephone numbers - if there are any problems with your order or we need to check anything, we may need to be able to contact you quickly.
Payment card number, expiry date, issue no and name of card holder – A payment card is required in order to register for an online account. We retain your payment card information for the duration of the time you hold an account with us. This is necessary to enable payment, to process refunds and in order to help us monitor fraudulent activity on accounts.
Where you heard about us - we may ask you this to help make our marketing more efficient.
Correspondence - if you contact us we may keep a record of that correspondence.
IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.
You may also provide us with personal information if you contact us, if you enter promotions or competitions run by us or if you get in touch with us in some other way, for example by way of an email facility provided on the website.
In the event you need to change your registration details, you can easily do this through the account facilities available on the website or by getting in touch with (our Data Protection Officer at the address below.)
How We Use the Information We Collect
The main uses of your information have been explained above and generally enable us to process your orders, as well as to help us understand your needs and provide you with a better service.
Your account may be used to store information about your previous purchases, personal preferences and shopping lists. But you should also be aware of the following uses:
Marketing - we and carefully selected third parties may use the information we collect to inform you, by letter, phone, SMS, push notification or an equivalent, or email, about offers, products and services that we think may be of interest to you and we may tell you about other gluten free businesses, products and services.
We will tell you about this when we collect your information and if you do not wish to receive these communications, please let us know. You can change your mind at any time by emailing us at firstname.lastname@example.org. You can also unsubscribe following the instructions that we will include in any communication, such as email or text, we send to you.
Customer care and correspondence - as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email with customers who have purchased goods or services from our website or who have posted comments about ZUR GLUTEN FREE LTD on the internet, for example to resolve a complaint or to ask for a testimonial.
Market research - from time to time, we may also use your information to contact you for market research purposes. We may contact you by letter, phone, SMS or email.
Personalised shopping - we may personalise your experience by using your past purchases and browsing habits to present special offers and new products and services that we think may be of interest to you. As technology develops this will really help us to improve and provide a customised service to you.
Website improvement - to help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it. This is explained in more detail in the cookies section below.
Fraud Prevention - in order to protect our customers and our company from fraud and theft, we may assess the information that we receive by performing identity or fraud checks, and may pass this information to other groups, companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
We may disclose or otherwise make available personal information about you to service providers that help with the operation of our mobile applications. These providers may collect device-specific information, such as a unique device identifier, when you use our website or one of our mobile applications. This information will not be associated in any way with your account at ZUR Gluten Free Ltd or any personal information that identifies who you are. The device identifier is used to improve services within our mobile applications such as barcode scanners or speech recognition. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf. We may also work with analytics companies to help us understand how our mobile applications are being used, such as the frequency and duration of usage. To protect the anonymity of this information, we use an encryption technology to help ensure that these third parties can't identify you personally based on information they collect from our mobile applications or your use of them. These analytics providers may also have access to collect information from our mobile applications or your use of them. These analytics providers may also have access to:
your device-specific information such as a unique device identifier. This information will not be associated in any way with your account at ZUR GLUTEN FREE LTD or any personal information that identifies who you are, and we require these service providers to keep your information secure.
Opt-out of all information collection by uninstalling our mobile applications – You can stop all collection of information by our mobile applications easily by uninstalling the mobile applications. You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace or network.
Un-install - You can stop all collection of information by our mobile applications easily by uninstalling mobile applications. You may use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace or network. Note: If you uninstall the mobile application from your device, the ZUR GLUTEN FREE LTD unique identifier associated with your device will continue to be stored. If you re-install the application on the same device, ZUR GLUTEN FREE LTD will be able to re-associate this identifier to your previous transactions.
Adjust permissions - You may at any time opt-out from allowing us to have access to your location data by adjusting the permissions in your mobile device.
Our sites use a number of different cookies. Below we explain the cookies we use and why we use them.
What is cookie?
Cookies we use and why we use them
What is a cookie?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our site, the cookie allows us to distinguish you from other users.
There are two broad categories of cookies:
• Persistent cookies
Persistent cookies remain on your device until deleted manually or automatically.
• Session cookies
Session cookies remain on your device until you close your browser when they are automatically deleted.
Cookies we use and why we use them
• Essential cookies
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
• Performance cookies
Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
• Experience cookies
Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices.
Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.
• Marketing cookies
Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example, sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies), with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.
You have a right to access the personal information that is held about you. To obtain a copy of the personal information ASDA holds about you, please email us at enclosing your postal details and the details of your request.
Alternatively, you can write to us at the following address:
Zur Gluten Free Ltd,
98 Rutland Garden,
Security – at Zur Gluten Free LTD, information security is very important and we have taken many steps to make sure your shopping experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.